Frequently Asked Questions

How do I apply to register with the agency?

Simply contact the office by telephone or email and ask to be sent an application form, or fill in and send the application form found on this website.

How do I register as a customer?

Please contact the office by telephone or email.

How often does the agency pay?

The agency pays direct into your bank account every fortnight.

What checks are done on agency staff?

All staff are interviewed and at least 2 references are taken. A 10 year work history is required. A POVA (Protection of Vulnerable Adults) check from the Criminal Records Bureau is taken.

Is the agency registered with any governing body?

Yes, the agency is registered with the Commission for Social Care Inspection. Investor in People status was achieved in December 2004.

What checks are carried out on the agency?

The agency is registered with CSCI and must comlpy with set minimum standards. Inspection reports from CSCI are available.

What training do staff receive?

All mandatory training is offered by First call. All other training is offered on individual merit.

What hours is the office open?

The agency operates 24 hours per day and 7 days per week.

Do you employ overseas nurses?

Applicants with regulatory paperwork are considered equally with other applicants.

Do you offer a home care service?

First Call offer a service to assist at home with a minimum duration of 4 hours.